Privacy Policy

Aspens Jewellers Privacy Policy

This privacy policy tells you how and why Aspens Jewellers Ltd as the Data Controller collects, processes and uses your data. If you have any questions or concerns, then please email or write to us and we will endeavour to do our best to answer any questions or concerns that you might have.

You have the right to unsubscribe or ask for your details to be removed, please see below.

Our approach to Privacy

We take your right to privacy very seriously and respect any personal information you share with us and endeavour to keep it safe, whatever your relationship is with us.

Importantly we want you to know that we will not sell or rent your data to third parties.

This privacy policy is intended to give you an understanding of how and why we use the information you give us.

By using our website or providing us with any personal information, including sensitive information you agree to your personal information being used and stored in the manner set out in this policy.

To stay in line with data regulations, we may update this policy from time to time without notice to you, so please check it regularly.

How we may collect information from you

There are a number of ways you might share your information with us including;
(a) our use of cookies (you can read how we use cookies below ).
(b) if you apply for an employment position at Aspens Jewellers
(c) if you place an order online or make a purchase in store or you contact us with enquiries, or become involved with us in another way (including via social media).
(d) On occasion, we may also collect information (such as your telephone number and address or postcode) from the public domain to enable us to make contact with you.

What type of information we might collect & process about you

The personal information we might collect includes;
(a) your title, your name, address, email address, landline telephone number, mobile telephone number and other contact information.
(b) information you enter onto our website
(c) records of your correspondence with us, if you have contacted us
Except where permitted by law, we will never collect sensitive personal data about you without your consent.

How we use your information

  • to provide you with the service or information you have asked for, including contacting you in relation to items that may have been left in our care.
  • to provide you with information about us, our services and any other information, products or services that we provide or provide   access to
  • to comply with applicable laws and regulations, and requests from statutory agencies
  • for our internal administrative purposes,
  • to notify you about new products and services
  • to ensure that content from our site is presented in the most effective manner for you and for your computer
  • to process job applications
  • to seek your views and feedback

Why do we process your data?

We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide, but which we believe will also benefit you as a customer, this may include some or all of the following:

  • to identify and prevent fraud
  • to better understand how people interact with our website
  • to provide electronic, telephone or postal communications which we think will be of interest to you.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact us. Please bear in mind that if you object this may affect our ability to carry out the above tasks for your benefit.

“Legitimate Interests” means the interests of our company in conducting and managing our business (to enable us to give you the best service and the best and most secure experience)

It can also apply to processing that is in your interests as well.

For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law)

Consenting to Marketing

We will only contact you via SMS and email where you have specifically given us consent to do so or we consider it a legitimate interest.

Also, if you ever want to change the way you hear from us or update your contact details then please call us on 01394 389666, email or by writing to us at:
Aspens Jewellers Ltd 5 Church Street Woodbridge Suffolk IP12 1DH England

How we use Cookies

Some parts of this website use cookies. Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience. You can disable any cookies already stored on your computer, but these may stop our website from functioning correctly on your device.

Your rights

You can withdraw your consent at any time. If, at any time you do not wish to receive further information about us and our services, or you wish to change your contact details or preferences, please let us know by contacting us using the details below, or by clicking any unsubscribe or update profile link in any emails you may have received from us.

If you request to receive no further contact from us, we may keep some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we do not accidentally store details for the same person multiple times.

Also, it is worth noting that if you opt out and then later opt back in your most recent instruction will take precedence.

You also have the rights to:

  • request a copy of the information we hold about you;
  • update or amend the information we hold about you if it is wrong;
  • change your communication preferences at any time;
  • ask us to remove your personal information from our records;
  • object to the processing of your information for marketing purposes or;
  • raise a concern or complaint about the way is being used

If you would like to exercise any of these rights – please send us a request by email to or by writing to us at; Aspens Jewellers Ltd 5 Church Street Woodbridge IP12 1DH England

Where your data is held

All information you provide to us is stored securely and treated with care and respect. Any payment transactions will be encrypted using SSL technology.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) such as the United States. It may also be processed by persons or companies operating outside the EEA. If we do send your personal data outside the EEA we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information. By submitting your details you agree to this transfer.

We may hold your data on our website and our POS system in store, or in our 3rd-party systems:

  • Zettle POS for processing in store transactions, sms or emailing receipts
  • Dropbox for storing files and data
  • Google Analytics – to measure our website and user experience
  • Braintree & Paypal for processing online card payments
  • Xero for accounting.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict access procedures and security features to try to prevent unauthorised access.

Who has access to your data

We won’t sell or rent your data to third parties for them to use for their own purposes.

Our staff, web developers and accountants may have access to your data when they are working on our behalf.

We use cloud-based and web-based systems to process your data, in particular your email address and for text messaging, and these include Google Mail, Dropbox, Esendex, Zettle Point of Sale and Xero.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements, or to protect the rights, property or safety of Aspens Jewellers Ltd, or others.

This policy was last updated on the 16th Feb 2024. We may make changes to this privacy policy from time to time, so we encourage you to check it on occasion. By continuing to use our website you will be deemed to have accepted those changes.